Secret credentials
Do not email passwords, OTPs, PINs or full card details. They may authorise access or actions but are not needed for a general help question.
Information when reading and contacting us
The general content pages do not request identity documents or financial details for reading. Avoid unnecessary disclosure. Browser-stored information and device settings are controlled separately.
Sending an email shares your sender address and message with its recipient. Include only what the query needs. A page path and symptom are usually more relevant than a personal document.
This explanation makes no unverified claims about specific technical logs, retention periods or transfer arrangements. For such a question, identify the information and the use you want to understand.
Avoid sending information beyond the need
Images and attachments
Hide unnecessary names, contact and financial numbers in screenshots. A symptom rarely requires a complete identity document or full statement.
Corrections and questions
To correct information in an earlier email, identify its subject and approximate time. State the correction or question clearly and understand the purpose before sending further identity details.
Contact and further questions
Write privacy questions or requests about earlier emails to [email protected]. Specify the context and request; no particular retention period or resolution time is promised here.